There is no charge for any help we provide over the telephone or by email. That means you get top notch advice free of charge whenever you need it.
Call our free computer helpline on 0800 7879 258 to see if we can talk you through the problem, or click here.
If we have to visit you, we charge £48 for the first hour. From then on, we charge £24 per half hour block.
Support can also be provided by remote access. This negates the need for a site visit and often reduces the amount we have to charge. Remote support sessions are £24 per half hour block.
Discounts are available on remote support for repeat customers: each remote support session is tallied until an hour has been reached at which point one hours labour is charged.
For all our work we can offer written quotations at no charge. We will never charge more than we have quoted you, even if the job takes longer than we expected.
All the prices below include all necessary taxes.
Here are some common jobs we do, with their respective prices:
- Reinstallation of operating system (including transferring any existing data, excluding hardware): £72
- Replacement of a faulty hard drive (including copying of existing data where possible): £72
- Virus Removal (even if you have multiple viruses): £48
- Upgrade installation (additional memory, graphics cards or hard drives): £24
Business Services
Prices do vary for business services. However, a simple file and email server generally costs £144 to install and configure. Server prices start from £229. Network connection points can be installed from £48 a point. Upgrades and repair work are charged at the standard rate of £48/ph.
Business services carried outside of our normal working hours (an emergency call-out) are subject to a surcharge of 50%. We will warn you if the work you are requesting will incur this surcharge.
See our Services pages here for more pricing information.
