Remote IT Support

Many IT problems can be fixed without anyone visiting your office. With your permission, our engineers connect securely to your computer, see what you see and fix the problem while you watch. It is usually the quickest way to get you working again.

What can we fix remotely?

• Software problems, crashes and error messages.
• Installing, updating and removing software.
• Microsoft 365, email and Outlook problems.
• Setting up email accounts and shared mailboxes.
• Removing viruses and malware.
• Printer, network and VPN problems.
• Checking backups and running software and hardware audits.

If we find that a problem needs hands-on work, we arrange an on-site visit.

How much does it cost?

For support contract clients, routine remote support is included in your monthly fee. Find out about support contracts.

Otherwise, remote support is charged on a pay-as-you-go basis for the time spent on your problem. See our prices.

Connecting to your computer

1. Call us on 0800 7879 258, from 8am to 6pm Monday to Friday.
2. Download and run our QuickSupport program:
   • Windows
   • macOS (Apple silicon)
   • macOS (Intel)
3. On Windows, click Yes if asked whether to allow the program to make changes. On a Mac, you may be asked to allow screen recording and accessibility access. We'll talk you through it.
4. Tell our engineer the ID shown on screen, and we'll connect.

You can see everything we do while we're connected, and the session ends when you close the program.