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Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

This is a common problem with Windows Vista – most typically, the CD-ROM or DVD drive will fail to function correctly.

Here are the steps we take to fix the issue (be cautious – you’ll have to edit the registry of the computer)

  • Click the Start button, and then in the search box, type regedit.
  • Press the Enter key.

NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue.

  • In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
  • In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
  • In the System folder, double-click the CurrentControlSet folder.
  • In the CurrentControlSet folder, double-click the Control folder.
  • In the Control folder, double-click the Class folder.
  • In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
  • In the right pane, click to select the UpperFilters registry value.
  • On the menu bar, click Edit.
  • In the Edit menu, click Delete.
  • In the Confirm Value Delete dialog box, click the Yes button.
  • In the right pane, click to select the LowerFilters registry value.
  • On the menu bar, click Edit.
  • In the Edit menu, click Delete.
  • In the Confirm Value Delete dialog box, click the Yes button.

NOTE: Do not delete the UpperFiltersBak or LowerFiltersBak registry values.

  • Close the Registry Editor window.
  • Restart the computer.

The CD-ROM or DVD drive should then function correctly.

DamianWindows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
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