Frequently Asked Questions

Contact Us

Here are the answers to our most frequently asked questions:

Generally, we can provide remote support internationally (and do so for a number of clients). Site visits are usually carried out within the M25 area, with other locations on request. A list of our closest towns is here: our locations.

We can fix any PC, Mac or laptop running Microsoft Windows (whatever the version) GNU/linux (Debian, Ubuntu, CentOS) MacOS X. That means no matter what your system you are running, we are able to help.

We offer a comprehensive range of services. We can give help and assistance with hardware installations (like fitting a new hard drive), upgrades, installing software, wired or wireless network installations, backing up your computer, slow or non starting computers, virus removal, spyware removal, buying a new computer, internet connections, broadband, hardware installations, open source software and software training. If there is something you want us to do that isn’t listed, call or email us and we will let you know if we can help.

Yes. Whatever the problem with your computer, even if it’s hardware related, we can provide a quotation for repair. This includes cracked laptop screens, broken keyboards etc. If it’s not worthwhile getting it repaired, we’ll let you know before we charge you. That means you don’t have to waste money on expensive diagnosis.

There is no charge for any basuc advice we provide over the telephone – we only charge you if we have to connect remotely to your PC or server. Why not call our helpline now on 0800 7879 258 to see if we can talk you through the problem?

We do not carry out repairs for home users. A list of home computer repair companies is available here.

If you aren’t happy with the work we have carried out, we will refund 100% of any charges we have made (excluding hardware). All our work is backed by a 30 day guarantee. All hardware supplied is guaranteed for twelve months.

Our head offices are located in SE19, South London. Our administrative offices are based in Croydon, Surrey.

If you have any other question about our services, please contact us to find out more.