Do you need to provide holiday or sickness cover for your IT staff? Jaytag Computer can help. With almost a decade of experience in providing desktop support and server support we are also able to supply the following types of staff on a short term IT contract, or longer term basis:
- Service Desk Analysts
- 1st Line Technical Support
- 2nd Line Technical Support
- 1st Line Desktop Support Analysts
- 2nd Line Desktop Support Analysts
- Windows Server Administrators
- Helpdesk Managers
- Rollout Engineers
Our usual arrangement is to provide staff on a day-rate basis. Alternatively, there are substantial discounts for contracts with a longer commitment. For example, a 1 month contract, our normal rate is reduced by 35%.
Temporary desktop support is not easy to find – especially where you need short term it staff, but want to form a relationship with a company on a longer term basis.
In the last few years, we have worked closely with a number of organisations in providing this type of service. We’d like the opportunity to be your temporary desktop support supplier.
Case Study – Telecommunications Provider, Reading
Initially, a team of 3 technicians were provided, to complete a laptop re-imaging process to Windows 10, and to migrate from an on-site Active Directory domain to Microsoft Azure. Successfully completing the OS rollout, and assisting the on-site team with the Azure migration, the second stage of the contract was to provide a 2nd Line Technical Support technician for 2 days a week, over a 6 months basis. Providing additional support to the on-site team, the technician fully documented the customer-specific IT procedures, that had not previously been prepared. Key client applications/systems: Microsoft Azure, Microsoft Intune, Direct Access, Microsoft Office 365.
Case Study – Medical Software Provider, Hammersmith
Providing cover and additional support to the on-site staff, 2 technicians were trained on the internal processes and procedures used by the client to manage their IT systems. Following the on-boarding process, support was provided on an as-needed basis for the following months. This consisted of a number of whole-week periods, and was followed by periods of 2 days a week, over a longer period of time. Key client applications/systems: Google Apps (G Suite), Okta SSO, and Microsoft Office 365, Atlassian Jira, Workday HR, Slack, Cisco Routers/Switches/Wireless Access Points.
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