Desktop IT Support

Remote IT Support

In many cases we can completely diagnose and fully repair your software problems and network problems via remote support, which will save time – we will not need to travel out to you. It will also save you money – we don’t charge a call-out fee for remote support. You only pay for the time needed for the work to be completed.

What are the benefits of using Jaytag’s remote IT support service?

The biggest benefit is its ease of use and efficiency. If you have a problem or request arise you would most likely want it solved as soon as possible.

Using remote support we can start fixing your IT issues instantly. As soon as you download and run our remote support program, we can connect – and see what you see on your PC screen.

In many cases we can completely diagnose and fully repair your software problems and network problems via remote support, which will save time – we will not need to travel out to you. It will also save you money – we don’t charge a call-out fee for remote support. You only pay for the time needed for the work to be completed.

What IT problems can you fix by remote access?

There are a number of tasks that can be completed via remote support which include

  • Removing viruses
  • Installing, reinstalling, and upgrading software
  • Removing unused software
  • Creating new email accounts
  • Running data backups, like backing up your Outlook emails
  • Configuring wireless networks (like changing an SSID or wireless key)
  • Configuring VPNs and remote access
  • Completing computer software and hardware audits

As well as being both cost and time efficient, remote support is also user friendly and can be setup on your computer within seconds. So for expert technical support at any time follow the steps below to download this beneficial support solution.

How much does it cost?

Remote support sessions are charged at £25+VAT per half an hour block.

How can I use the remote IT support software

Download our remote support ‘Quicksupport’ software here: Jaytag Quicksupport

Then, run the software. You may have to click ‘Yes’ to the ‘Do you want to allow…’ window that appears.

You’ll then be presented with a window like one on the left.

Please call us on 0800 7879 258 or 0208 761 4452, and let one of our technicians know the displayed ID number to connect to your computer.

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